Agreement between clients & FAREPACT

Farepact provides flight booking services, helping you choose and book airline tickets and make secure payments. The terms "we," "our," and "Farepact" refer to Farepact, and "you" and "your" refer to users, prospects, and customers who visit and use the website to access our flight booking services online or through our travel specialists by phone or email. The terms "third-party company," "supplier," "vendor," and "suppliers" refer to airlines, consolidators, global distribution systems, insurance companies, and other entities Farepact works with to deliver superior flight booking services. By utilizing our services or speaking with our travel specialists to make reservations, you agree to our agreement (collectively known as the "Terms of Service") without any conditions or modifications, thereby agreeing to its terms and conditions.

If you disagree with these terms and conditions, please do not use this website. We reserve the right to change or modify the agreement at any time, at our only control, without prior notice. Your continued access or use of this website signifies your acceptance of the updated or modified agreement

Forbidden Activities

It is strictly forbidden to download, display, or copy any part of the website's content, including the services and their presentation. You are also prohibited from republishing, transmitting, selling, or translating the content into another language. Furthermore, copying or rephrasing any portion or page of the website is not allowed.

Disputes

Our goal at Farepact is to achieve 100% customer satisfaction. In case of any disputes, we work diligently to resolve them easily. By accepting the Terms and Conditions, you agree to assist us in investigating and resolving any issues or claims related to the website, its content or services, relationships with our specialists or travel suppliers, and the Privacy Policy.

Law and Jurisdiction

If any disputes occur, they will be addressed by a sole arbitrator chosen by Farepact, in the country and state selected by Farepact. The jurisdiction for any related legal proceedings will be determined by the courts chosen by Farepact.

Advice

In cases where the credit card holder is not traveling, airlines may ask passengers to provide a copy of both sides of the credit card used for booking (with the CVV code obscured). A written permission from the cardholder, confirming the purchase and specifying the names of the passengers and travel details, might also be needed at check-in. Boarding may be rejected if these documents are not available.

Our Right to Cancel the Reservation

When making a flight reservation with us, you must provide truthful and verifiable information. Farepact does not tolerate any misrepresentation of facts. We have the right to cancel your reservation if there is any mistake on your part. If we discover that your booking request is unauthorized or your information is incorrect at any time during or after the booking process, Farepact may cancel your reservation without prior notice and without any obligation to compensate you or refund the cancellation. You agree not to hold Farepact responsible for any losses due to the cancellation.

Airlines typically do not accept unfair booking practices like hidden city ticketing and back-to-back ticketing. These are strictly prohibited and can lead to the cancellation of your booking, denied boarding, or additional charges. Please make sure to follow the relevant airline's terms of service when booking with Farepact. If we find you engaged in these practices, we also reserve the right to cancel your booking, and no refund will be provided.

Flight Schedule Adjustments and Cancellations

Farepact has no influence over airlines' decisions regarding changes to flight schedules or cancellations. These changes are made by the airline's internal policies. Airlines may alter departure times, and dates, or cancel flights due to operational changes or unforeseen events, such as severe weather, natural disasters, or financial distress.

Changes in Airfare

A booking is considered confirmed only after ticket issuance. Airlines may occasionally adjust the fare of an itinerary, even after it has been confirmed. Farepact is not responsible for these fare adjustments. We will notify customers of any changes in fare for confirmed bookings. Should the fare increase, customers have the option to cancel the booking or pay the additional amount. Refunds for cancellations will depend on the airline's policy.

Confidentiality Clause

Under our terms and conditions, you agree to keep your e-ticket information confidential. Sharing your details with unauthorized third parties can lead to misuse for illegal purposes or personal gain. Farepact will not be liable for any issues arising from a breach of this confidentiality. You bear full responsibility for maintaining the security of your information.

If your e-ticket Travel ID is used by a third party to cancel a reservation, a refund may not be guaranteed. We do not ensure refunds under these circumstances.

Booking Process

Farepact is dedicated to making the flight booking experience as seamless and convenient as possible. We reserve the right to accept or reject your booking request based on the availability of the itinerary with a separate airline.

Booking confirmation requires your acceptance of our terms of service. We may update or change the booking process at our sole control without prior notice. These updates or changes will automatically take effect once implemented.

Once an e-ticket is issued, you cannot alter your name, destination, or any other details associated with the booking.

If you plan to fly within a week of booking, you must use your credit card for payment, and the name on the card must match your own.

Booking Service Fee and Additional Processing Fee

Introduction:

At Farepact.com, we aim to deliver superior service with no service fees on most airline bookings, providing a cost-effective and straightforward booking experience. However, in certain situations, we must implement a nominal service fee due to vendor and merchant charges from specific airlines. This article outlines the reasons for this fee and its calculation method.

Why Are Some Airlines Subject to a Service Fee?

Our goal is to minimize extra charges, but certain airlines impose supplier or merchant fees on ticket sales. These fees, beyond our control, are passed on to us. To continue offering a wide variety of flights and maintain a diverse selection of airlines, we absorb most of these charges. In cases where the fees are significant, we apply a modest service fee to cover these costs.

Details of the 3.5% Service Fee:

To maintain transparency, we have set a standardized service fee for applicable airlines. A flat fee of 3.5% of the total flight fare, including taxes and additional fees, is charged. This fee is consistently applied to all affected airlines.

Reasons for the 3.5% Fee:

• Covering Vendor and Merchant Fees: The 3.5% service fee helps cover expenses incurred from vendor and merchant fees charged by certain airlines. By charging a small percentage of the total fare, we can manage these costs while maintaining affordability.
• Ensuring Justice and Consistency: A consistent percentage fee ensures fairness in fare structure, providing predictable and stable pricing across all affected airlines. This approach helps avoid random price variations.
• Commitment to Affordability: Even with the service fee, we are committed to offering competitive pricing. We regularly set our fee structure to balance covering costs and providing excellent value.

Conclusion

At Farepact.com, we're focused on giving you a great booking experience with minimal service fees. We usually don't charge service fees for most airlines, but some airlines have supplier and merchant fees that require a small 3.5% service fee. This helps us provide a wide selection of flights while being transparent and fair. We work hard to keep our services affordable and make sure you're happy with your booking.

If you have any questions or concerns about our service fee or anything else, feel free to reach out to our customer service team. They're here to help.

Promotional Codes / Discount Coupons

• Coupons and promotions offered by Farepact are valid for a limited period, and we reserve the right to modify or terminate them without prior notice.
• Some coupons and promotions are exclusive to online reservations.
• Coupons are non-transferable and do not hold any cash value.
• Coupons are invalid if restricted or prohibited by law.
• Coupons are not valid on itineraries that are already discounted.
• Coupons apply only to new bookings and are not valid for additional services, including insurance, cancellations, and reservation modifications.
• Coupons cannot be combined with other promotional offers or discounts.
• Each customer is limited to one coupon or promotion per booking.
• If you cancel a reservation that was made using a coupon, the coupon's value may be deducted from your refund.
• If a coupon is incorrectly applied and accepted by the system, the transaction may later be canceled.
• Farepact coupons are only valid for specific itineraries.

We advertise our offers, discounts, and coupons, along with those of our partners, on our social media channels (Facebook, Instagram, Twitter), website, blog, and via email to our registered customers and subscribers. Farepact does not permit any third party or company to market our offers and coupons. Therefore, any Farepact offers and coupons found on third-party platforms are not valid or authentic.

Copyright and Trademark Notices

All visual and textual content on the Farepact website is under copyright protection. All rights are reserved. Farepact owns the website, including its booking software, web pages, blog, and any associated software. The Farepact user interface, logo, and other branded visuals are the intellectual property of Farepact. Logos of featured airlines, airports, and destinations are trademarks of their respective owners. If you observe any violation of our design, technology, logo, content, or other intellectual properties, please contact us.